Incidents reported on status page for Usersnap https://status.usersnap.com/ https://d1lppblt9t2x15.cloudfront.net/logos/321d64885729888e2219e4a7de72e639.png https://status.usersnap.com/ en https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 15:28:00 -0000 https://status.usersnap.com/incident/625233#12e5114e794610505647e06b1c94cca3f7786b132af6fbc8775ebcb2d39c3787 Enqueued tasks have been processed and the systems are back to normal operations. We're still monitoring the situation to ensure no further complications. While monitoring, we're writing down a summary of the incident and actions to take to prevent this from happening again. https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 14:57:00 -0000 https://status.usersnap.com/incident/625233#b66623f085479ac32fc373d5f6a45a1ab627e036bb3141f1933c834bbe780cb2 We have identified the root cause and restarted failing services. All the enqueued tasks are being processed. https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 12:32:00 -0000 https://status.usersnap.com/incident/625233#4bd558fba9175264efbd721bf658a6290f9d2b232168a57a82a50fcefc196d03 Background tasks are not being processed, and instead are waiting in a queue. No customer data is lost. https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:38:00 -0000 https://status.usersnap.com/incident/518235#d101cfacb929035e9c3b39947e2f97e07fe5fedbd24aaabc01131753f3b063d3 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. Exact connection loss was between 10:37:29 CET and 10:38:02 https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:38:00 -0000 https://status.usersnap.com/incident/518235#d101cfacb929035e9c3b39947e2f97e07fe5fedbd24aaabc01131753f3b063d3 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. Exact connection loss was between 10:37:29 CET and 10:38:02 https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:37:00 -0000 https://status.usersnap.com/incident/518235#74ed4844ddd5f01728387fc58ebf2db0014e7411a63c1d045134d3370435b825 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. The exact connection loss was between 10:37:29 CET and 10:38:02 CET https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:37:00 -0000 https://status.usersnap.com/incident/518235#74ed4844ddd5f01728387fc58ebf2db0014e7411a63c1d045134d3370435b825 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. The exact connection loss was between 10:37:29 CET and 10:38:02 CET https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 19:20:00 -0000 https://status.usersnap.com/incident/500785#542ec36bde3ade371704e8d7dd8f553e0600ff859239b261334c2d6fa98074da The service is fully operational. We will analyze the root cause. https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 18:35:00 -0000 https://status.usersnap.com/incident/500785#96754ce77d5d3f810e024898bf3fe8ba8149469db0825ff8b7dc4a72ba102f64 We found the problem, we're restoring the service. We'll monitor until we confirm it's working at full capacity. https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 17:30:00 -0000 https://status.usersnap.com/incident/500785#0156f5714c91534d034d625956d26c4635ed706de257f3ad92a8537537529fbb Background task processing is down. It includes screenshot processing. We're investigating.