Incidents reported on status page for Usersnap https://status.usersnap.com/ https://d1lppblt9t2x15.cloudfront.net/logos/321d64885729888e2219e4a7de72e639.png https://status.usersnap.com/ en https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:32:00 -0000 https://status.usersnap.com/incident/730880#7b2e8daaeed22927a389661e23c92a916f2081135d25eaac241a9cabaf356a18 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. There was no data loss and we expect no further interruptions related to this. https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:32:00 -0000 https://status.usersnap.com/incident/730880#7b2e8daaeed22927a389661e23c92a916f2081135d25eaac241a9cabaf356a18 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. There was no data loss and we expect no further interruptions related to this. https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:32:00 -0000 https://status.usersnap.com/incident/730880#7b2e8daaeed22927a389661e23c92a916f2081135d25eaac241a9cabaf356a18 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. There was no data loss and we expect no further interruptions related to this. https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:31:00 -0000 https://status.usersnap.com/incident/730880#915249dc58796bb556c5bee6d0661793a166bcf137984e0d7ebbe824c2c32958 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:31:00 -0000 https://status.usersnap.com/incident/730880#915249dc58796bb556c5bee6d0661793a166bcf137984e0d7ebbe824c2c32958 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. https://status.usersnap.com/incident/730880 Wed, 24 Sep 2025 07:31:00 -0000 https://status.usersnap.com/incident/730880#915249dc58796bb556c5bee6d0661793a166bcf137984e0d7ebbe824c2c32958 Due to a database reboot, application (Dashboard, Widget delivery, feedback submission) was down for about 20 seconds. https://status.usersnap.com/incident/726627 Thu, 18 Sep 2025 13:58:00 -0000 https://status.usersnap.com/incident/726627#a1e69938fbd413d5eeb8fcd826dd14b529f37adc7b0beb2467170d8aba514f5d As expected, the tasks are no longer delayed. https://status.usersnap.com/incident/726627 Thu, 18 Sep 2025 11:55:00 -0000 https://status.usersnap.com/incident/726627#e3477e71a02cf2daa4ec9dd72e1e463cd9c786656141943d7736f596fcbea14e Processing of background tasks is currently delayed. We've applied mitigations and the situation is improving. We are monitoring the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:48:00 -0000 https://status.usersnap.com/incident/722512#6a2b7b59b6a291898cd9b102176bc0ef811406119eb52f40eccd2312f41531df The situation has returned to normal. We are monitoring the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:48:00 -0000 https://status.usersnap.com/incident/722512#6a2b7b59b6a291898cd9b102176bc0ef811406119eb52f40eccd2312f41531df The situation has returned to normal. We are monitoring the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:48:00 -0000 https://status.usersnap.com/incident/722512#6a2b7b59b6a291898cd9b102176bc0ef811406119eb52f40eccd2312f41531df The situation has returned to normal. We are monitoring the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:26:00 -0000 https://status.usersnap.com/incident/722512#6990fc5240fd888daea214b9256e39474b5c9d748502513041eb20a7f8b94159 We see some improvements in the performance of the database. We will continue until it is fully performant, and then we will monitor the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:26:00 -0000 https://status.usersnap.com/incident/722512#6990fc5240fd888daea214b9256e39474b5c9d748502513041eb20a7f8b94159 We see some improvements in the performance of the database. We will continue until it is fully performant, and then we will monitor the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 15:26:00 -0000 https://status.usersnap.com/incident/722512#6990fc5240fd888daea214b9256e39474b5c9d748502513041eb20a7f8b94159 We see some improvements in the performance of the database. We will continue until it is fully performant, and then we will monitor the situation. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 14:22:00 -0000 https://status.usersnap.com/incident/722512#7a36e0d9de1aa310321d3ffe41e2d5eaa555ad0585f9b8c35b04bf82d7797313 We are actively working to mitigate the issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 14:22:00 -0000 https://status.usersnap.com/incident/722512#7a36e0d9de1aa310321d3ffe41e2d5eaa555ad0585f9b8c35b04bf82d7797313 We are actively working to mitigate the issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 14:22:00 -0000 https://status.usersnap.com/incident/722512#7a36e0d9de1aa310321d3ffe41e2d5eaa555ad0585f9b8c35b04bf82d7797313 We are actively working to mitigate the issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:23:00 -0000 https://status.usersnap.com/incident/722512#840f45a43adcddff2d8bb66506d1c881ddb16a693fcd23fbc4233e189bc6ba4c After the switchover, we observed that the performance of new database seems to be degraded. We're looking into this issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:23:00 -0000 https://status.usersnap.com/incident/722512#840f45a43adcddff2d8bb66506d1c881ddb16a693fcd23fbc4233e189bc6ba4c After the switchover, we observed that the performance of new database seems to be degraded. We're looking into this issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:23:00 -0000 https://status.usersnap.com/incident/722512#840f45a43adcddff2d8bb66506d1c881ddb16a693fcd23fbc4233e189bc6ba4c After the switchover, we observed that the performance of new database seems to be degraded. We're looking into this issue. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:22:00 -0000 https://status.usersnap.com/incident/722512#99e2cfac42b0872584941533813da223e4d68a879c31979d5b0b8f45a759d3b5 Following a switchover to a new database version, services were unavailable for less than a minute. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:22:00 -0000 https://status.usersnap.com/incident/722512#99e2cfac42b0872584941533813da223e4d68a879c31979d5b0b8f45a759d3b5 Following a switchover to a new database version, services were unavailable for less than a minute. https://status.usersnap.com/incident/722512 Thu, 11 Sep 2025 11:22:00 -0000 https://status.usersnap.com/incident/722512#99e2cfac42b0872584941533813da223e4d68a879c31979d5b0b8f45a759d3b5 Following a switchover to a new database version, services were unavailable for less than a minute. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:49:00 -0000 https://status.usersnap.com/incident/722355#2154c74443f7f5b7cd1fe02915ad0c7ea51c3754f3655bba0ad45f58b75b9c08 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:49:00 -0000 https://status.usersnap.com/incident/722355#2154c74443f7f5b7cd1fe02915ad0c7ea51c3754f3655bba0ad45f58b75b9c08 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:49:00 -0000 https://status.usersnap.com/incident/722355#2154c74443f7f5b7cd1fe02915ad0c7ea51c3754f3655bba0ad45f58b75b9c08 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:48:00 -0000 https://status.usersnap.com/incident/722355#93b0ada4a65ce7393a0d11756692196feffeab096dc0f7c911d7918754a16131 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:48:00 -0000 https://status.usersnap.com/incident/722355#93b0ada4a65ce7393a0d11756692196feffeab096dc0f7c911d7918754a16131 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/722355 Thu, 11 Sep 2025 06:48:00 -0000 https://status.usersnap.com/incident/722355#93b0ada4a65ce7393a0d11756692196feffeab096dc0f7c911d7918754a16131 Due to database version upgrade, the database had to be rebooted with a failover. This has caused downtime of our dashboard and background task, as well as unreliable widget delivery, for about 30s. https://status.usersnap.com/incident/714230 Thu, 28 Aug 2025 09:14:00 -0000 https://status.usersnap.com/incident/714230#97b86157705fd8a19737ede0dfa092edb65d96ad4569e8271c34d08189841d2b The fix has been rolled out, all operations are back to normal. We are monitoring the situation. https://status.usersnap.com/incident/714230 Thu, 28 Aug 2025 09:14:00 -0000 https://status.usersnap.com/incident/714230#97b86157705fd8a19737ede0dfa092edb65d96ad4569e8271c34d08189841d2b The fix has been rolled out, all operations are back to normal. We are monitoring the situation. https://status.usersnap.com/incident/714230 Thu, 28 Aug 2025 08:39:00 -0000 https://status.usersnap.com/incident/714230#e4c325f678ee3113a631b41d72d1dd77a744df175480db124e398166a9682096 Widget and dashboard are unavailable for particular customers. The issue has been identified and we started working on a fix immediately. https://status.usersnap.com/incident/714230 Thu, 28 Aug 2025 08:39:00 -0000 https://status.usersnap.com/incident/714230#e4c325f678ee3113a631b41d72d1dd77a744df175480db124e398166a9682096 Widget and dashboard are unavailable for particular customers. The issue has been identified and we started working on a fix immediately. https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 15:28:00 -0000 https://status.usersnap.com/incident/625233#12e5114e794610505647e06b1c94cca3f7786b132af6fbc8775ebcb2d39c3787 Enqueued tasks have been processed and the systems are back to normal operations. We're still monitoring the situation to ensure no further complications. While monitoring, we're writing down a summary of the incident and actions to take to prevent this from happening again. https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 14:57:00 -0000 https://status.usersnap.com/incident/625233#b66623f085479ac32fc373d5f6a45a1ab627e036bb3141f1933c834bbe780cb2 We have identified the root cause and restarted failing services. All the enqueued tasks are being processed. https://status.usersnap.com/incident/625233 Thu, 24 Jul 2025 12:32:00 -0000 https://status.usersnap.com/incident/625233#4bd558fba9175264efbd721bf658a6290f9d2b232168a57a82a50fcefc196d03 Background tasks are not being processed, and instead are waiting in a queue. No customer data is lost. https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:38:00 -0000 https://status.usersnap.com/incident/518235#d101cfacb929035e9c3b39947e2f97e07fe5fedbd24aaabc01131753f3b063d3 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. Exact connection loss was between 10:37:29 CET and 10:38:02 https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:38:00 -0000 https://status.usersnap.com/incident/518235#d101cfacb929035e9c3b39947e2f97e07fe5fedbd24aaabc01131753f3b063d3 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. Exact connection loss was between 10:37:29 CET and 10:38:02 https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:37:00 -0000 https://status.usersnap.com/incident/518235#74ed4844ddd5f01728387fc58ebf2db0014e7411a63c1d045134d3370435b825 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. The exact connection loss was between 10:37:29 CET and 10:38:02 CET https://status.usersnap.com/incident/518235 Mon, 24 Feb 2025 09:37:00 -0000 https://status.usersnap.com/incident/518235#74ed4844ddd5f01728387fc58ebf2db0014e7411a63c1d045134d3370435b825 Due to a failover, Usersnap services were not available for around 30 seconds. All systems are normal and engineers are monitoring the situation. The exact connection loss was between 10:37:29 CET and 10:38:02 CET https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 19:20:00 -0000 https://status.usersnap.com/incident/500785#542ec36bde3ade371704e8d7dd8f553e0600ff859239b261334c2d6fa98074da The service is fully operational. We will analyze the root cause. https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 18:35:00 -0000 https://status.usersnap.com/incident/500785#96754ce77d5d3f810e024898bf3fe8ba8149469db0825ff8b7dc4a72ba102f64 We found the problem, we're restoring the service. We'll monitor until we confirm it's working at full capacity. https://status.usersnap.com/incident/500785 Thu, 23 Jan 2025 17:30:00 -0000 https://status.usersnap.com/incident/500785#0156f5714c91534d034d625956d26c4635ed706de257f3ad92a8537537529fbb Background task processing is down. It includes screenshot processing. We're investigating.