Atlassian resolved the issue by rolling back recent code changes in Jira. Our integration is up and running again.
Posted Feb 29, 2024 - 20:39 CET
Update
A development team at Atlassian is now investigating this issue, you can follow this incident to get news as well: https://developer.status.atlassian.com/incidents/k4qd0kflm29v – we will update here as soon as impact on the Usersnap platform is resolved.
Posted Feb 29, 2024 - 12:09 CET
Update
The previous incident on Jira's side was not the cause for the issue we're seeing. But we've heard back from Atlassian and given them more information and context to investigate the issue. We hope to hear back soon.